The next influx of customer service workers expect their employers to provide them with the latest technology and social media tools so they can work effectively, according to research by Siemens.
40 per cent of 16-18 year olds think they should be give a laptop when they start a job, with almost a third stating that the latest technology will persuade them to work outside of contracted hours. There is also likely to be conflict between businesses, attempting to limit social media access at work, and Generation Y, half of whom think that online peer-based communities are essential for effectively collaborating and communicating with colleagues.
“To retain and maximise the productivity of 'net natives', organisations need to align their communications and technology environments to allow effective collaboration and information flow,” says Siemens vice-president Adrian Brooks, further commenting that “today’s working environment is all about enabling individuals to select the most appropriate communication channel to the task at hand.”
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